Accessibility Statement

Accessibility Statement

At Healthy Sup LLC, dba Chatham Heritage, we are committed to making our website's content accessible and user-friendly to everyone, including individuals with disabilities.

Conformance Status It is our ongoing goal to conform as closely as possible to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with visual, motor, auditory, and cognitive disabilities.

Ongoing Efforts We view accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website to the same level of overall web accessibility. We regularly review our website to identify and fix potential accessibility issues to ensure a seamless shopping experience for all our customers.

Feedback and Assistance If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, we are here to help.

Please contact our Customer Support team with "Disabled Access" in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement:

Email: support@chathamheritage.com
Phone: +1 (302) 298 5531
Mailing Address: Healthy Sup LLC, dba Chatham Heritage, 1207 Delaware Ave #3924, Wilmington, DE 19806, United States

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.

Frequently Asked Questions

Everything you need to know about Chatham Heritage

How long does shipping take?

We ship exclusively within the United States. Your order will be processed within 1-2 business days, and transit time is 3-4 business days. Total delivery time is 4-6 business days.

Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States.

What is your return policy?

We offer a 60-day return policy from the date of delivery. Items must be new, unworn/unused, with tags, and in original packaging.

Who pays for return shipping?

For defective or incorrect products, we cover return shipping costs. For customer remorse returns (changed mind, wrong size), the customer is responsible for return shipping costs.

Do you charge restocking fees?

No, we do not charge any restocking fees.

How long does it take to receive my refund?

Once your return is received and inspected, the refund will be processed back to your original payment method within 5-7 business days.

What payment methods do you accept?

We accept all major credit cards, debit cards, and digital payment methods including PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted and secure.

Is my payment information secure?

Yes, all transactions are encrypted and processed through secure payment gateways to ensure your data is always protected.

Do you ship internationally?

Currently, we exclusively ship to addresses within the United States.

Will I have to pay customs fees?

No, since all orders are shipped domestically within the USA, no customs duties or additional import fees will apply.

How can I contact customer support?

You can reach us at support@chathamheritage.com or call +1 (302) 298 5531. Our support hours are Monday to Friday: 09:00 - 17:00 (EST) and Weekends: 11:00 - 16:00 (EST).

What is your response time for inquiries?

We aim to respond to all inquiries within 24 hours.

Who is Chatham Heritage?

We are a small team led by Nils Marquardt, dedicated to providing good fashion at fair prices. We cut out the middleman to bring well-made essentials directly to your wardrobe.

Where is your company registered?

Chatham Heritage is operated by Healthy Sup LLC, a Limited Liability Company registered in Wyoming, USA. Our business address is 1207 Delaware Ave #3924, Wilmington, DE 19806, USA.

What makes Chatham Heritage different?

We believe in transparency and fair pricing. You pay for quality fabric and fit, not expensive marketing campaigns or fancy logos. We keep our overhead low and standards high to pass savings directly to you.

How do I start a return?

Contact our support team at support@chathamheritage.com or call +1 (302) 298 5531 to initiate a return. We will guide you through the process.

What is your return address?

Returns should be sent to: Healthy Sup LLC, dba Chatham Heritage, 1207 Delaware Ave #3924, Wilmington, DE 19806, United States.

Can I exchange an item?

Please contact our support team at support@chathamheritage.com to discuss exchange options. We will do our best to accommodate your needs.

What if my item arrives damaged or defective?

Contact us immediately at support@chathamheritage.com. We will cover the return shipping costs and process a full refund or replacement.

Can I track my order?

Yes, once your order ships, you will receive a tracking number via email so you can monitor your delivery.

What are your business hours?

Our support team is available Monday to Friday: 09:00 - 17:00 (EST) and Weekends: 11:00 - 16:00 (EST).

Do you have a physical store?

We are an online-only store. This allows us to keep costs low and pass the savings on to you.

What is your quality guarantee?

We stand behind the quality of our products. If you are not satisfied with your purchase, our 60-day return policy ensures you can return it for a full refund.

How do I know what size to order?

Each product page includes a detailed size chart. If you are unsure, contact our support team and we will help you find the perfect fit.

Can I cancel my order?

If your order has not yet shipped, contact us immediately at support@chathamheritage.com and we will do our best to cancel it.

Do you offer gift cards?

Please contact our support team at support@chathamheritage.com to inquire about gift card availability.

How do I care for my Chatham Heritage products?

Care instructions are included with each product. Generally, we recommend following the care label on the garment to ensure longevity.

Are your products sustainable?

We focus on creating quality products that last, which is the most sustainable choice. We believe in making clothes that you will wear for years, not just a season.

Do you have a newsletter or loyalty program?

Sign up for our newsletter to receive updates on new products, special offers, and exclusive deals. Contact us for more information about loyalty programs.

What if I have a question not answered here?

Please reach out to our support team at support@chathamheritage.com or call +1 (302) 298 5531. We are here to help!